Thank you for shopping at rushandrich.com. We strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• Eligibility: We only accept returns for manufacturing defects. You have 4 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to perishable goods, custom-made products, and items marked as "Final Sale."
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Return Process

1. Request a Return: To initiate a return, please contact us at [info.rushandrich@gmail.com] with your order number and reason for the return.
2. Return Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Shipping: Please include the RMA number inside the return package. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.

3. Refunds

• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Please allow [4] days for the refund to be processed and for the credit to appear on your account. Processing times may vary depending on your card issuer's policies.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [info.rushandrich@gmail.com].

5. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at info.rushandrich@gmail.com with your order number and a photo of the item's condition. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email:  info.rushandrich@gmail.com